Good communications skills are essential. Business Studies. During vacations when Satinder comes home, Davinder shows him the business studies project that he is preparing on the topic ‘Principles of Management’. They must be able to do this with poise, even amidst stressful situations. Footballer Killed By Object Thrown From Stands, A Restaurant Owner’s Guide on How to Dispose of Used Cooking Oil (The Right Way! Good leaders understand the way others feel and behave, they have charisma which makes people want to follow them, as well as a balance of assertiveness and empathy. Relevance; One of the important qualities of a business letter is relevance. A lot of people opt for. If your recruitment process allows people to talk about their passions during an interview, then this is a good way to gauge if you have a positive applicant. Your receptionist has to have a pretty good understanding of your project management process, so she can inform the appropriate people about where their projects stand. JSS2 – Business Studies: 1st Term – Evaluation Questions | Week 1 ), ) Responses. London College of International Business Studies is an exclusive institution offering progressive education for future global business icons We are committed to providing the best possible training and support to our students, both during and after their studies. Personal qualities of an office receptionist. Self-confidence : – a good leader must have self-confidence, must have sufficient enthusiasm and must be cheerful enough to enjoy the trust of his subordinates. Owners – These are people who invested and set up the business. Duties of a Receptionist may include: Greeting and welcoming guests and providing them with a positive first impression of the organization For a receptionist, following the same process to keep accurate records and communicate the messages to everyone can be invaluable. We train all of our. If you are recruiting a receptionist, then you will probably have some questions already in mind specific to the business you run. The receptionist of a company, is the first person a visitor usually speaks to. Our staff specializes in legal, real estate, home services, professional services, insurance and franchises, but can also turn their hand to a number of other businesses. When reviewing resumes, long spells at other businesses are a good sign that you can count on someone. | Terms and Conditions, 6 Qualities to Look for in a Good Receptionist. Here’s what y… If they have low emotional intelligence and poor communication skills, they may get offended easily, lose their cool and/or leave the caller feeling angry or frustrated. 5 High-Performing Companies That Outsource Staffing (& What You Can Learn From Them). Are willing to take responsibility and refrain from blaming other people. Even if another candidate has a lot of the qualities you are looking for, this might be trumped by medical knowledge and familiarity with the terms, and operational standards of the industry. Our staff is made up of motivated, organized and positive individuals who aren’t afraid to work hard and tackle the everyday challenges of various industries. However, looking at a guide like this one by Indeed can allow you to brainstorm important questions to ask your potential staff. If you are recruiting a receptionist then you will probably have some questions already in mind specific to the business you run. A good receptionist is proficient with basic technology. The Hidden Costs Of Hiring – How Much Does An Employee Cost In 2020. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. Her personal qualities make a lasting impression on potential and existing clients. I am a student of the Montego Bay High School collecting the relevant data for my Office Administration School Based Assessment. The growth of the business depends more or less on how you greet the customers. Experience the Nexa Receptionists difference. 2. However, a New Zealand Certificate in Business (Administration and Technology) (Level 3 … The business environment is made up of many parts. I am investigating the topic “An Investigation into the importance of the Receptionist”. Richmond, VA 23230, Copyright 2020 Answer 1, LLC. All of these skills are key to being a good receptionist. Check them out if you haven’t already! How can you tell if your receptionist candidate is tech-savvy? Stakeholder – A person or group with a direct interest in the performance and activities of a business. Additionally, receptionists need organizational skills and familiarity with office technology, such as Microsoft Office, billing, bookkeeping, and database software. Answer Text: Personal qualities of an office receptionist.-A friendly personality: should be friendly to make visitors feel … Knowing how to be a good receptionist is not always simple and our staff is fully-trained, often with industry-specific knowledge. As it is such a vital cog in any business, if the receptionist is not dependable it can cause chaos. If they have low emotional intelligence, they may get offended easily, lose their cool, and/or leave the caller feeling angry and frustrated. have all of them and more. Some people are terrible at staying organized, but you need certain people within the business who can be responsible for this. 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Marcel Wiedenbrugge, the author of the book, “Happy Customers, Faster Cash” studies the relationship between friendliness and business success. We train all of our virtual assistants to deal with multiple tasks at the same time, so they are able to handle tough situations that are thrown at them. He/she also has to follow proper etiquette while in conversation with visitors. This will affect how they respond to different situations—good, stressful and everything in between. Basic Education: A Clerk must possess a good basic education, not less than a junior secondary school certificate.This minimum qualification is required for the clerk to perform the duties he is employed to do. Hence, a good receptionist needs to have a great and pleasing personality. We work with you to create a script that is suitable for call handling within your business. Emotionally intelligent people have empathy, can handle their own emotions and can manage the emotions of other people. B. I participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. 3.To enable candidates to know the basic structure of a business organisation. As a broad subject in the Social Sciences, busines studies opens the study field to a focus of specialties such as accountancy, finance, organisation, human resources management and marketing. When customers call or visit your office, chances are the receptionist is the first person they interact with. All of these skills are key to being a good receptionist. Required fields are marked * Name * Email * Website. A receptionist is often the first person clients see or communicate with when they contact a business in person or by phone. Ask the candidate about specific scenarios they might face in your business to get an idea of how they can think on their feet, or whether they are even the right fit. 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