The Expressway Route X12 is due to cease operation from the end of January – … Copyright © 2021 Bus Éireann and Expressway, Delivering a Safe, Reliable and Punctual Service, Maintaining and building on our relationship with you, Overcoming difficulties when things go wrong, Expressway Eurolines Conditions of Carriage. All of these improvements are made possible through the active support of committed team of people working in Bus Éireann who will continue to provide you, our valued customer, with a high quality service both now and in the future. Categories: Bus … It does not create any new legal relationship with you and it does not affect your legal rights or obligations. 2 talking about this. The revised services, which have been approved by the National Transport Authority will be introduced on the 13 th March 2016. In a statement, Bus Eireann said: “Expressway Route X12, Dublin Airport to Limerick […] Categories: Bus & Coach - Services & Schedules, Address: Station Inspector Busaras Broadstone Depot 7 Co. Dublin, Dublin. The Bus Éireann Customer Charter Audit is conducted quarterly to establish if the Company’s performance levels reach the requirements outlined in its Customer Charter. Twitter. You also have the option to state via stations. We encourage people to plan their travel, to consider travelling as early as possible and at off-peak times, and to use seat reservation where that is available. Bus Éireann Customer Service. We aim to ensure that our safety standards are maintained. Download PDF Map This map shows a summary of Drogheda town bus services. The primary focus of Bus Éireann is consistent improvement in every sphere of the company and its operations. We will publish and distribute a range of local timetables, posters and leaflets as well as placing notices in the public press and advertisements on local radio. Login Register. Bus Éireann or Expressway vehicles will no longer operate on these routes and tickets will no longer be available for sale at www.buseireann.ie or www.expressway.ie. A better spread of services throughout the day to better meet customer needs. This was followed by a further cut of €1.9m in 2011. What are you looking for? Bus Éireann’s integrated network of local, city, commuter and long distance services connects communities throughout Ireland by enabling customers to travel between villages, towns and cities across the country. City of Dublin Over the last number of years, we have introduced many new routes and enhanced existing services. For example a Weekly Ticket issued on Tuesday is valid up to and including the following Monday. If your complaint or comment relates to a specific incident – for example, on a particular bus – please provide as much information as you can, as soon as possible after the incident. See full address and map. Customers calling from outside of the Republic of Ireland can telephone +353 1 836 6111. Categories: Bus & Coach - Services & Schedules, Companies & Businesses, Address: Busaras Store Street Dublin 1 Co. Dublin, Dublin. Bus Éireann was formed in 1987 as a subsidiary of CIÉ to provide bus services throughout Ireland, with the exception of Dublin City. Expressway, Local/Commuter and City/Town services). Cons. He said Bus Éireann operates over 1,500 trips every day on the city and urban networks in Cork and the St Patrick’s St bus lanes have reduced some journey times on some services by up to 28%. Up to date information on our services. Both buses are seldom less than 10 minutes late (I've never actually had either one of these buses show up on time). Young Family Dental clinic in Orem provides exceptional dental care for families and individuals. Posted by u/[deleted] 2 years ago. Dublin 12, Dublin. Bus Atha Cliath / Dublin Bus Area Garages. Return Tickets are valid for one outward journey on date of departure and for one return journey based on the ticket type selected. Find out which amenities will … Buses and coaches will display correct destination information and/or route number at all times. WhatsApp. Children under 12 years of age will NOT be carried, unless accompanied by a responsible person over the age of 16, on the following categories of Bus Éireann services: All Expressway services - as detailed in Expressway timetable booklet or Non-Expressway services where the intended journey of the child passenger exceeds 50 kilometres. The Expressway Route X12 is due to cease operation from the end of January – with the company citing Covid-19 issues. If we cannot give you an immediate response we will acknowledge your letter within 5 working days of receiving it and will forward a full reply within 15 working days. This means it has reduced the cost of maintaining buses while expanding its level of service. A public phone, clock and use of a toilet. All passengers over the age of 15 who are not eligible for a discounted fare must purchase an Adult Ticket. During Covid-19 Lockdown my pass expired but the Irish Government said that all transport operators were to accept all expired travel passes. Bus Éireann and its employees are working hard to ensure your experience of Bus Éireann is positive and satisfying. At our Bus Stations you should have to wait no longer than 5 minutes for information or to buy a ticket at off peak times. Customers are interviewed about their experiences and opinions of Bus Éireann services, Independent researchers observe bus departures and queuing times for tickets/information, Mystery shop evaluations measure response times to enquiries and availability of station facilities, Display of route number and destination on buses, Safety and the enforcement of regulations on smoking and alcohol, Appearance, courtesy and helpfulness of bus drivers and station staff, Provision of information on services and response times to enquiries and complaints, Station cleanliness, facilities and services. We will fully investigate all complaints received. Accessible coach services for long-distance services have commenced on a number of selected routes. 8 Reviews (3 / 5) Bus & Coach - Services & Schedules. Concerns have been raised over Bus Eireann’s decision to cancel a key route that connects Laois from Limerick to Dublin Airport. If you are not satisfied with the reply you receive from our Regional Manager you may request our Chief Commercial Officer to review your complaint by writing to him at Bus Éireann, Broadstone, Dublin 7. Through better control of resources, it now carries more people using fewer buses. We would be grateful if you would move to the back of the coach/bus to take up a seat, as this will keep the entrance area clear. If possible have the correct change available. Bus Éireann Chief Customer Officer, Allen Parker, said demand has been difficult to gauge this year. Assembly Line – Detroit, 1955, Ford’s River Rouge plant, the largest self-contained automotive manufacturing complex in the world, where raw materials were … Customers calling from outside of the Republic of Ireland can telephone +353 1 836 6111. You must register or login in order to add routes to your favourites. Customer Notification – Expressway Routes X8 & 20/X20 Timetable Updates; Customer Notification: Expressway Route … BUS EIREANN 101 PDF - National Tickets. We are dedicated to providing our customers with a comprehensive, quality public transport service through our integrated network. Please place heavy luggage in the boot of the bus. Bus Éireann Customer Service. Return Tickets are valid for one outward journey on date of departure and for one return journey based on the ticket type selected. I've made this page because they largely do … Ticket Types. We encourage people to plan their travel, to consider travelling as early as possible and at off-peak times, and to use seat reservation where that is available. The Audit is carried out by an independent research company, in three parts: The Bus Éireann Customer Charter sets out a range of commitments in areas such as: The surveys and observations are conducted at eight locations (Dublin, Dublin Airport, Waterford, Cork, Limerick, Galway, Sligo and Dundalk) and cover all service categories (i.e. Categories: Bus & Coach - Services & Schedules, Address: Bluebell Ind. All of our city buses are already accessible. Often the 103 into Dublin will not show up and you'll be left waiting for upwards of half an … Helpful. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email; Copy Link; Link Copied! Bus Éireann made profits in 2010 and 2011 of approximately €3m per year whilst Irish Rail and Email Bus Éireann. If you are using a personal stereo while travelling please adjust the volume so that it will not be a source of irritation or annoyance to other customers seated near you. The only reason I'm writing this is because I've had no luck with bus eireann's customer service replying to my emails. Address: Bluebell Ind. The number of services operating to and from airports around the country has been greatly expanded, The introduction of an eco-driving programme is benefiting the environment through reduced emissions, The use of double-deck coaches on commuter routes has enhanced the travelling experience for customers and greatly increased capacity on these routes, Wi-fi has been introduced across all of our fleet and stations. See full address and map. Single tickets are valid for one single journey on date of … Learn more about Busbud. Categories: Bus & Coach - Services & Schedules Our performance in meeting the commitments set out in the Charter is independently audited quarterly every year and the commitments are reviewed on an ongoing basis to ensure they continue to reflect realistic and challenging objectives on which to focus our efforts. Do not include items of high value in luggage, which is loaded in the coach compartment. You can also use the normal pan and zoom controls at the top left hand side of the map to locate bus stops in your chosen area. See full address and map. ️ Using your Leap card, buying online or from a ticket machine ️ Only travelling when its absolutely essential ️ Following seating restrictions whilst on board ️ Wearing a face … Your safety and that of our staff will continue to take precedence over all activities. More bus stop icons will appear as you zoom in. This was followed by a further cut of €1.9m in 2011. Bus Éireann is the Data Controller with regard to personal data collected for school transport applications. Bus Éireann’s clerical and administrative staffs provide a wide range of services, including front-line customer service in travel centres and bus stations as well as support services such as payroll administration and revenue control. We will publicise alterations to our timetable in advance of changes taking place. Knowing all the details such as date, time and location of incident, service, bus … Young Family Dental Orem. We offer a wide range of dental services to meet all your needs and help you maintain a beautiful, healthy smile. Where doubt exists as to the eligibility of a child for a reduced fare, it is the responsibility of the passenger claiming the child fare to produce evidence of age. Select from map. See full address and map. Bus Eireann Customer Service Return Tickets are valid for one outward journey on date of departure and for one return journey based on the ticket type selected. Bus services in … By. Stops/Stations. The publication of our Customer Charter recognises and reinforces our efforts towards meeting our goal of continuous improvement. A new dedicated Customer Care Team was established centrally to focus on delivering our customer charter objectives which are also in line with our obligations under the Public Service Obligation contract awarded by the NTA (National Transport Authority). This Customer Charter sets out our commitment to you to achieve high standards of service. Over 1,500 queries are promptly responded to weekly either through email, post, or social media. We recognise the diversity of our customers and the importance of meeting their varied needs. This Charter sets out Bus Éireann’s commitments for our -. Both buses are seldom less than 10 minutes late (I've never actually had either one of these buses show up on time). Customer Care Telephone Bus Éireann. The Customer Service Representative is a front line contact for internal and external customers, and must possess excellent verbal communication skills. Be at the Bus Station or bus stop in good time. We will maintain our network of travel and information centres at our bus stations throughout the country. See full address and map. In Budget 2010, Bus Éireann’s subvention was reduced by €4.4m. We will provide the following facilities at main Bus Stations, listed below: A waiting area that is clean and free from litter and offers protection from the weather. If for any reason it is not possible to fully respond within 15 days you will receive within that time details of the cause of the delay in replying and an anticipated time within which your complaint will be finalised. You can zoom in to an area by clicking on any of the red bus stops. Provide freepost customer comment cards at all Bus Stations. An enquiry and sales assistance. Pinterest. BUS Éireann, Ireland’s national bus company, is advising customers of updated guidelines under Level 5 of Ireland’s Plan for Living with Covid-19 which will come into effect from St Stephen’d Day, Saturday, December 26 until Tuesday, January, 12. Their contact number is on the website but that doesn't work, even with all the international extensions on it. Avail of handrails when moving up and down the aisle of the bus or when standing. 10 Journey Tickets Valid for ten journeys for a period of seven consecutive days inclusive of date of issue and including Sundays, for journey selected only. In Budget 2010, Bus Éireann’s subvention was reduced by €4.4m. Please have pre-purchased tickets or passes available for inspection or cancellation. Dublin 12, Dublin. Address: Pharmacy 98 Marlborough st 1 Co. Dublin, Dublin. Commuter technology – An Irishwoman’s Diary on Bus Éireann and customer service Shankill residents fear 1,000 trees will be lost to BusConnects BusConnects: 130 at … Login. In addition to the specific pledges given in the Charter, we will continue to strive to improve all aspects of our operations. Bus Eireann Customer Service Address: Customer Service Bus Eireann Dublin Broadstone Co. Dublin City of Dublin Phone number: (01)7033395 Categories: Bus & Coach - Services & Schedules, Companies & Businesses . Read also: PUP payments in Donegal show some Christmas cheer as numbers drop. Categories: Bus & Coach - Services & Schedules, Customer Service Bus Eireann Dublin Broadstone Co. Dublin. See full address and map. See … All services serve the … During peak times you should have to wait no longer than 10 minutes. Bus Éireann Chief Customer Officer, Allen Parker, said “Demand is somewhat unpredictable this year and all our services are restricted to 50% capacity. You can access timetables and details of our services at our website. During those years, Bus Éireann did not seek a fares increase but pursued increased efficiencies to bridge revenue shortfalls. API. Family Return Tickets are issued to family groups consisting of one or two adults and up to a maximum of three children under sixteen years of age. Route 423 is now running three buses a day from Clifden to Westport, with times which have been chosen to link in with onward bus and rail … We will continue to publish and distribute widely our national timetable and make them available on our website. Busbud is an authorised Bus Eireann ticket seller. Allow for time to purchase your ticket, in advance, at the Bus Station. Details of our national network of telephone enquiry numbers are set out below. In addition Route 458 will facilitate improved connections to the wider public transport network at Sligo Bus/Rail Station, and to … This page DOES NOT apply to all Bus Eireann staff, some are lovely. Once bus route information appears on a bus stop icon, you can click on the Real Time link at the bottom. I would plead with anyone to avoid this awful incompetent service. Smoking and the consumption of alcohol are prohibited by law on our services; we will continue to enforce these laws with the assistance of the relevant authorities. Address: Station Inspector Busaras Broadstone Depot 7 Co. Dublin, Dublin. Our staff at Bus stations will be well presented, friendly, helpful … Address: Broadstone Garage Bus Eireann Broadstone Dublin 7 Co. Dublin, Dublin. Rewarding Good hours Nice staff Good benefits. A waiting area that is clean and free from litter and offers protection from the weather. This service is available Monday to Sunday from 0830 to 1800 and hosts all calls placed through lo-call number - 1850 836 611, where any of our Helpline team will answer within 60 seconds. Customer Service at our Bus Stations. Commuter technology – An Irishwoman’s Diary on Bus Éireann and customer service. By continuing to use this site, you agree to the use of cookies by Greyhound and third-party partners to recognize users in order to enhance and customize content, offers and advertisements, and send email. Bus Éireann issue updated advice for service users Bus Éireann advises customers on updated Covie-19 guidelines. See full address and map. See full address and map. Smoking or the consumption of alcohol is prohibited by law on our coaches and buses. Bus Éireann employs over 2,500 people directly and operate a fleet of over 1,200 buses and coaches. Ticket Type . Normal weekday services will run on December 31 and a Sunday service on January 1. Customer Information; About Us; Search site Search. Booking must be made 1 or 2 days in advance depending on the day of travel. The business is divided into five regions –East, South, South-West, West and North-West –which are overseen by regional managers. Service Notifications chevron_left. During those years, Bus Éireann did not seek a fares increase but pursued increased efficiencies to bridge revenue shortfalls. We aim to reduce our average response time to telephone enquiries from 60 seconds to 45 seconds. Items such as money, credit cards, travel/identity documents, photographic/computer equipment and study materials should be kept in hand luggage which you should keep with you at all times. A lot of customer abuse. Please do not engage the driver in conversation while the vehicle is in motion. Phone number: (01)7033395 Bus Éireann bus driver refusing my travel pass I have a Free Travel Pass. Single tickets are valid for one single journey on date of … See full address and map. See full address and map. chevron_right. In a bid to achieve its goal of making 2019 “the year of the customer… See full address and map. Categories: Bus & Coach - Services & Schedules, Address: Phibsboro 7 Co. Dublin, Dublin. www.dublinminicoaches.com, Address: Broadstone Garage Bus Eireann Broadstone Dublin 7 Co. Dublin, Dublin. We will provide the following facilities at main Bus Stations, listed below: We welcome and appreciate your views and suggestions on how to improve our services and to this end we: Bus Éireann is committed to ensuring that the proper care of our customers is a predominant factor in the selection and training of our employees. BUS ÉIREANN HAS issued a tender seeking to provide customer service training to its drivers. Recent improvements highlight the company’s commitment to leadership and innovation in the public transport area. Alan Hartnett - 20th January 2021. Address: Busaras Store St 1 Co. Dublin, Dublin. Bus Éireann has announced a significant expansion of bus services in a number of areas, with 120 additional drivers to be hired by the company.. We have set response time targets for any complaints when we experience a service failure and where possible we will issue a substantive reply within 5 working days of receipt or, if this is not possible, no later than 15 working days of receipt. Bus Éireann (Irish pronunciation: [ˈbˠɔsˠ ˈeːɾʲən̪ˠ], Irish Bus) is a bus and coach operator providing services throughout the Republic of Ireland with the exception of Dublin Region bus services, which are provided by sister company Dublin Bus.It is a subsidiary of Córas Iompair Éireann (CIÉ). National tickets are standard Bus Éireann bus tickets valid for travel within the Bus Éireann received more than 12,200 complaints from customers last year This represents 0.04% of the number of people who travelled on the service that year. Bus Éireann Chief Customer Officer, Allen Parker, said “Demand is somewhat unpredictable this year and all our services are restricted to 50% capacity. See full address and map. Bus Eireann Customer Service. One child under the age of 4 will be carried free if accompanied by and in the charge of a fare-paying passenger, provided that the child does not occupy a seat to the exclusion of another passenger. Bus Éireann (Irish pronunciation: [ˈbˠɔsˠ ˈeːɾʲən̪ˠ], Irish Bus) is a bus and coach operator providing services throughout the Republic of Ireland with the exception of Dublin Region bus services, which are provided by sister company Dublin Bus.It is a subsidiary of Córas Iompair Éireann (CIÉ). Following consideration of the feedback received, Bus Éireann will be implementing the following bus service improvements in County Mayo and adjoining counties. Customer Care Telephone Bus Éireann. If at a bus stop please signal to the bus driver to stop. We would like to thank customers for their cooperation … From: … Operating hours are 07.00 – 1900 Monday to Friday, and 08.00 – 18.00 Saturday, Sunday & Public Holidays. See full address and map. Bus Éireann and customer service Thu, Jan 10, 2019, 00:04 A chara, – Imagine a bus service where the bus doesn’t come in the morning, and when you … Operating hours are 07.00 – 1900 Monday to Friday, and 08.00 – 18.00 Saturday, Sunday & Public Holidays. All information is issued without liability. Duties include answering phones, taking reservations, clerical responsibilities with attention to detail, assisting with directions, and providing exceptional customer service. View different Bus Eireann bus schedules and Bus Eireann ticket prices to find a bus based on your traveling needs. Customers wishing to purchase tickets for travel on these routes in the future should visit the Translink website at www.translink.co.uk . We will operate a minimum of 98% of scheduled timetable departures. Address: Busaras Store Street Dublin 1 Co. Dublin, Dublin. Bus Éireann is providing an enhanced service on its 323 route, which comprises seven daily weekday services to both Limerick and Nenagh, including seven Saturday services to both destinations, and three Sunday services to both Limerick and Nenagh. Normal weekday services will run on December 31 and a Sunday service will run on January 1. Please fill out our form below if you require … Address: Customer Service Bus Eireann Dublin Broadstone Co. Dublin It is our policy to update our fleet on a planned basis. Facebook. Please telephone Bus Éireann if you require assistance at LoCall 1850 836 611. Connect with Bus Éireann. Student Tickets are issued at discounted fares on production of current International Student Identity Card (ISIC), or a valid Student Identity Card issued by a recognised third-level college in the Republic of Ireland, but otherwise have the same conditions of validity as ordinary Return Tickets. See full address and map. Save big with Greyhound cheap bus tickets from ! He said Bus Éireann operates over 1,500 trips every day on the city and urban networks in Cork and the St Patrick’s St bus lanes have reduced some journey times … Bus Éireann has said that its Expressway service from Dublin to Belfast will be suspended indefinitely from November.. Bus Éireann issue updated advice for service users Bus Éireann advises customers on updated Covie-19 guidelines. Close. The full list of colleges whose Student Identity Cards will be recognised by Bus Éireann for entitlement to student fares is given in "Your Journey/Student Travel" area of website. National Tickets. 1. See full address and map. Bus Éireann has become more cost-effective while remaining focused on the delivery of quality customer service. Pros. Provincial City and Town Services provided under Public Service Contract. The full list of colleges whose Student Identity Cards will be recognised by Bus Éireann for entitlement to student fares is given in "Your Journey/Student Travel" area of website. Archived. If you find it necessary to use a mobile ‘phone during the course of your journey, please do so in a discreet manner and with consideration for other customers. If however you have a complaint or difficulty that you wish to pursue you can write to the relevant Regional Manager, names and addresses are set out below. Copies of this charter are also available in Irish and can be obtained by contacting your local Regional Manager, details of names and address shown below. Of issue as shown by fare paid and\or other details on the Real time Link at Bus. Tuesday is valid up to and including the following matters Weekly either through email, post, or social.... 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